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Andrew J. Wergedal, PMP
3711 Sylvan Court, Rocklin, CA | +1 916.799.4398 | andy.wergedal@gmail.com

SUMMARY

Senior Program Management Professional with a sixteen (16) year history of extensive and progressively challenging responsibilities and projects. Cross industry experience in project management including major Technology Initiatives, full SDLC (Software development lifecycle), Business Performance Practices and Measurements for commercial and public sector organizations (i.e. Kaiser, HP, Intel, Telecom Egypt and the State of California). Has a complementary of balance of leadership, communication, and team development skills along with a solid technical background. Provides experience in all aspects of program and project management from initiation to contract closeout. Has used "Best Practices" from differing PM methodologies, including PMI, Agile and RUP based on the project needs. Published articles, Taught and spoken on PM topics. Former member of Board of Directors PMI-SVC chapter.

SKILLS / KEY WORDS

BANKING: iApply, iApply Web, FlexCube, Business Objects, Informatica, Phone Banking, Intermediate, Epicore, AML, Cortex, CTL, CTL Prime and CTL Online, in-house developed software
TELECOM: Siebel CRM, Siebel SFA, Siebel UCM, Siebel UPM, Sieble BPL, Pre-Paid and Post Paid billing systems, Provisioning, IVR, ERP, Network Traffic Management, Systems Traffic Management, Call center software, in-house developed software, Remedy trouble ticket system
ENTERPRISE: SOA, ERP, CRM, ClearCase, eTom, Data Warehouse, Data Mining, Business Objects, Crystal Reports, COTS(Commercial Off The Shelf), Rules Engines, Business Intelligence Systems, TPL (Third Party Liability)
NETWORK and SECURITY: Active Directory, Oracle Load Balancer, MS NLB (Network Load Balancer), VMWare, in-house developed software, network intrusion, firewall, dynamic routing
TESTING: Seapine QA Wizard, Mercury LoadRunner, Mercury Astra Quick Test and Mercury WinRunner
WEB TECHNOLOGIES: AJAX, J2EE, HTML, XHTML, FTP, XML, ASP, ASPX, JavaScript, Flash, Embedded multimedia, Apache, Bea Logic, Tomcat, MS IIS, in-house developed software, IBM Websphere, IBM Websphere Portal, IBM Web Applications Server (WAS), IBM Forms Server, IBM Process server, IBM Quickr, IBM Lotus Notes integration, Cogix, Jive Software Clearspace, Intalio work flow engine,
COLLABORATION TECHNOLOGIES: IBM Quickr, Jive Software Clearspace and Ideabook. Teamsite, WWCM
HARDWARE: HP XP-12000, IBM, Macitosh, Alpha, Risc
PROGRAMING LANGUAGES: ASP, SQL, JavaScript, J2EE, C, C++, C#, .Net, Java, HTML, XML, Visual Basic, VBA, VBScript, PERL, PHP, Bash, Korn, batch processing
OS: Dos, Win3.0/3.01/Workgroups, Win95/98/Me/WinNT/2000/WinXP/Vista, Linux, Unix, SunOS, Solaris, HP-UX, AIX
DATABASES: Oracle, Microsoft SQL Server, Microsoft Access, mySQL, Postgress, Sybase, DB2
PROJECT MANAGEMENT: International, PPM (Project Portfolio Management), EPM (Enterprise Project Management), SDLC (Software Development LifeCycle), PDLC (Project/Program Development Lifecycle) PMI, RUP, Agile, SOA methodology implementation, Scope Management, Change Management, Claims and Contract Management, Quality Assurance, Software Configuration Management, Release Management, Systems Integration, Client Relations, Conflict resolution, Project Turn-around, Setup of Governance team and PMO.
BUSINESS SOFTWARE: Microsoft Office Suite, Visio, MS Project, Word Perfect, Open Office, Star Office, Star Team, Clarity, WorkBench
ENTERPRISE PROCESSES: Business Governance, Project Management, Portfolio Management, SOA Implementation, Data Model Alignment, Business Orchestration, KPI (Key Performance Indicators), Earned Value Analysis, Benefits Realization, Change Management, Claims Management, Quality Assurance, CRM (Customer Relationship Management), ERP (Enterprise Resource Planning, Supply Chain Management, Business Case and System Case Development, high-level work flow design, end-to-end process design, business process re-design, organizational restructuring

QUALIFICATIONS

* Certified Project Management Professional (PMP)
* Sixteen (16) years in the IT industry
* Nine (9) years business and technical program and project management
* Eight (8) years of international experience
* Four (4) years experience with claims management
* Fiscal budget responsibility on combined budgets over $30 million dollars
* Managed 12 Direct Reports and departments of 100+ members.
* Strong leadership, organizational, time management, international, analytical and interpersonal skills
* Experience managing 3rd party vendors and consulting companies (Accenture, Deloitte, General Dynamics, Oracle, ATOS, Cap Gemini, HP and Microsoft, )
* Experienced with full suite of Microsoft tools (Project, Word, PowerPoint, Excel, Visio and Outlook)
* Advocate of Standards and Quality metrics and measurements
* Board of Directors PMI-SVC
* Taxi in multiple languages (left, right, straight, how much?, STOP!, receipt please, etc.)

PROFESSIONAL EXPERIENCE

Mar 2008 to present Sr. Program Manager – AgreeYa Solutions – Folsom, Ca.

- Kaiser Portal Project – Northern California
- Management of portal upgrade and enhancement project using IBM Websphere Portal and other web technologies. Creation of PMO and Governance Policies and Processes. Simultaneous management of multiple projects and workflow streams. Identification of Investment and Core budget projects of $15 million.
- Technology used: IBM Webshpere, IBM Websphere Portal, IBM Web Application Server (WAS), IBM Forms Server, IBM Process Server, Cogix, Teamsite, WWCM, Webspere Portlets, Java, J2EE.
- Processes used: Program Management . Setup of PMO and Program Management, Steering committees and other stakeholder management.

- Government Third Party Liability Project - Washington DC
- Management of end-to-end PDLC of new TPL software product for Public Sector.
- Technology used: Java, .Net, TPL, Oracle, SDLC, Emdeon, Socrates, HMS
- Processes used: Process definition, Requirements identification, SDLC, Governance

- Telecom Provisioning Redesign project with Telecom - Roseville, Ca.
 - Managing development and delivery of Telecom Provisioning software. Full SDLC including onshore and offshore teams.
- Technology used: Java, .Net, Vitria, CRM, Oracle, Sybase, SDLC


Jun 2007 – Jan 2008 Project Manager – EFG EuroBank Project – Athens, Greece & Bucharest Romania
Governance oversight and quality responsibilities for creation of Disaster Recovery site project. This DR site will service over 1000 branches for five (5) countries and 36 Billion Euro's in assets.
Technology used: Apache, IIS, Oracle, Ms SQL Server, mySQL, Sybase, XP1200, iApply, iApply Web, FlexCube, Business Objects, Informatica, Phone Banking, Intermediate, Epicore, AML, Cortex, CTL, CTL Prime and CTL Online, Oracle Load Balancer, MS NLB (Network Load Balancer), FTP, Network and Security

Nov 2006 – June 2007 Program Director – UCMA Program – Istanbul, Turkey
The UCMA (Unified Customer Management Architecture) program is acting as Governance oversight for four (4) major technology initiates for the largest GSM provider in Eurasia.
Responsible for all phases of each Project and incorporation and implementation of SOA (Service Oriented Architecture); deliverables, schedule, and cost, including identifying risks and impacts to the GSM provider.
Responsible to manage the relationship for each of the three (3) different Service Integrators (SI) with the GSM provider teams (Oracle, ATOS, and HP both onshore and offshore).
The technology initiatives using SOA:
-Consolidating the prepaid and postpaid billing systems
-Implementing Siebel CRM, to replace a home grown call center software system
-Implementing a consolidated business orchestration (BO) layer, that connects all the systems together
-Redesign and restructuring a Business Intelligence System which will result in a new Data Warehouse
Responsible for requirements and business process for all task automation portions of the project. Creation of Gonvernance team. This will result in increasing accuracy and speed regarding new customer enrollment.
Responsible for quality and timely delivery of each system.
Technology used: Siebel CRM, Siebel SFA, Siebel UCM, Siebel UPM, Siebel BPL, C, C++, C#, .net, KPIs, Apache, Java, J2EE, AJAX, HTML, XHTML, IVR, FileNet, ERP, IIS, BO, eTom, Crystal Reports, Data Warehouse, Data Mining, In house developed software, rules engines, Network and Security, COTS
Project Management Used: PPM, EPM, PMP, PMI, PMO, SOA, Expectations Management, Client Relations Management, Contracts, Off shore development management, out sourcing management.

Aug 2006 – Nov 2006 Senior Project Manager – Blue Shield of California – El Dorado Hills, Ca
Responsible for migration of all mail room facilities to a central mailroom.
Coordinate and mitigate all line-of-business impacts to the company.
Responsible for engineering the business process from the current paper based system to a computer based system.
Responsible for requirements and business process for all task automation portions of the project. This will result in increasing accuracy and speed with regard to enrollment.
Technology used: .net, OCR text scanners, PDF conversion tools, FTP, networking and security, COTS

May 2005 – May 2006 Sabbatical – Rocklin, Ca.

Jan 2003 – May 2005 Senior Project Manager - Hewlett-Packard – Cairo Egypt & Bangalore, India
Project Manager many concurrent projects within the larger program.
Management of Switch Traffic Surveillance software solution. Managed initiation, vendor selection, integration, testing, acceptance and closeout of this solution.
Managed a multi-national project team of more that twenty-five (25) on three continents (Europe, Africa and Asia) for selection, testing and delivery of solution.
Responsibilities included technical details, contractual, and client interfacing to the Chairman level.
Managed contract changes to the fixed price (FP) prime contract, and creation of new sub-contracts, including obtaining approvals from the Client and the Oversight Engineering firm.
Identification and selection of new software solution to replace the non-performing software. This software had to meet or exceed the original contract deliverables with regard to functionality and performance.
Managed the acceptance of both Preliminary and Critical Design reviews.
Removal of existing non-performing software, installation of new software, integration into existing design, internal testing, delivery, and installation to production.
Manager of Data Team which coordinated retrieval and validation of physical equipment data in the network as well as the logical equipment for the Telecommunications network Operations Center.
Concurrently, I was assigned the responsibility to review of all correspondence to the project on the technical capabilities and limitations of the designed system according to the prime contract. I was also heavily involved with risk management. I have extensive involvement in contract claims and dispute resolution, resulting in the closure of the current contract (including full payment) and agreeing with a new extended contract.
Was named by HP as a key witness in a claim against Telecom Egypt. Both parties settled and TE agreed to pay the full contract amount.
Created documentation used by the project internal PMO.
Used PMI and RUP methodologies.
Technology used: VB, VBA, Crystal Reports, ASP, IIS, C, C++, J2EE, MS SQL Server, Oracle, Apache, PHP, Seapine QA Wizard, Mercury LoadRunner, Mercury Astra Quick Test, Mercury WinRunner, Rules Engines, COTS, Network and Security

Oct 2002 – Nov 2002 Project Manager - 11st - Rocklin, CA
Defined and Implemented Quality Assurance program for testing and controlling of production application using PMI methodologies.
Technology used: VB, VBA, Crystal Reports, ASP, IIS, MS SQL Server, Oracle, .net, Linux, Apache, Perl, PHP, Seapine QA Wizard, Mercury LoadRunner, Mercury Astra Quick Test, Mercury WinRunner, Network and Security

Apr 2002 – Aug 2002 Director of Project Management - Nicheware - Roseville, CA
Director of Project Management for Corporate Training / Learning company
Researched best practices for small software company
Implemented PMI methodologies, for Product Quality, Change Management and Customer Service
Managed development / implementation projects for Nicheware Clients (US, Europe and Middle East)
Developed and carried out Quality Assurance program according to PMI best practices
Utilizing PMI processes, defined project Infrastructure for internal upgrade project and Agile reporting processes
Technology used: VB, VBA, Crystal Reports, ASP, IIS, MS SQL Server, .net, C, C++, C#, Oracle, Linux, Flash, Embedded Multi-media, Apache, Perl, PHP, Seapine QA Wizard, Mercury LoadRunner, Mercury Astra Quick Test, Mercury WinRunner, Network and Security

Apr 2000 – Mar 2002 Project Manager - Hewlett-Packard - Sacramento, CA & Lyon, France
Development Manager for $350 million Intel Home PC B2B2C project
Turned high-risk project around in seven (7) weeks
Coordinated teams on 5 continents of 30+ developers and 7 different call centers
Planned and developed specialized support infrastructure using Agile and RUP methodologies
Managed the Risk planning, risk response and risk monitoring and control using PMI methodologies
Managed the disposition of excess inventory, resulting in a savings of over $10 million for the client, P&L responsibility for these costs
Managed Quality Planning and Quality Monitoring and Control using PMI methodologies
Defined / Managed Security policy for project
Technology used: VB, VBA, Crystal Reports, ASP, XML, J2EE, IIS, C, C++, MS SQL Server, Mercury LoadRunner, Mercury Astra Quick Test, Mercury WinRunner, Network and Security, COTS

Apr 2000 – May 2000 Project Manager - Synergy Consulting - Sacramento, CA
Managed front-end development effort of Project Management tool for Cal-Trans
Developed and implemented coding standards for program
Technology used: MS Access, MS Excel, VB, VBA, C, Crystal Reports, ASP, IIS, Oracle, Network and Security

Oct 1999 – Mar 2000 Senior Analyst/Developer - CDSS Dept. of Social Services - Sacramento, CA
Team lead for internal web page development
Designed the integration interface for mainframe legacy data into windows based system
Technology used: MS Access, VB, VBA, ASP, IIS, C, C++, Solaris, SunOS, Apache, Network and Security

Feb 2000 – Mar 2000 Senior Analyst/Developer - Superior National Insurance Co. - Calabasas, CA
Developed a web front-end to their proprietary on-line file tracking system
Technology used: MS SQL Server. VB, VBA, Crystal Reports, ASP, IIS, Network and Security

Sep 1999 – Nov 1999 Senior Developer - DHS Dept. of Health Services - Sacramento, CA
Combined 3 databases for a Y2K embedded systems project for DHS
Technology used: MS Access, ME Excel, VB, VBA

Aug 1999 – Dec 1999 Developer/Mentor - Gtech - Sacramento, CA
Designed, developed and tested a web reporting tool with implementation in 27 states
Mentored other developers and call center managers
Technology used: MS Access, MS Excel, VB, VBA, IIS, In house developed software, Network and Security, Alpha Hardware

Nov 1998 – Mar 1999 Analyst/Developer - Sutter Health Y2K Project - Sacramento, CA
Applications Engineer for Y2K assessment and contingency planning of hospital software and hardware systems
Designed and created a project management database
Technology used: MS Access, Batch files, VB

Apr 1998 – Nov 1998 Developer - Pacific Access Computers – Rancho Cordova, CA
Designed and implemented a multi-user inventory tracking system
Integrated with internal legacy systems and web accessible.
Technology used: VB, VBA, Crystal Reports, ASP, IIS, Batch processing, Bash, Korn Shell, Oracle, SunOS, Solaris, network and security

Sep 1997 – Apr 1998 System Support Technician - Franklin Templeton – Rancho Cordova, CA
Managed multiple clients
Designed and implementation of automated data validation application
Technology used: Access, VB, VBA, Testing software, Network and Security

Aug 1993 – Aug 1997 Program Manager - Comcast - Sacramento, CA
Designed and implemented a daily appointment/routing/scheduling system
Responsibility for daily workload distribution for over 100 technicians
Created a resource forecasting model
Created a performance evaluator
Managed the contract labor expenses
Technology used: MS Excel, MS Access, Windows 3.1, Windows 95, VB, Tandem, Main Frame, Monarch

PROFESSIONAL DEVELOPMENT

American River College, Sacramento, CA 1996-1999
Project Management Professional (PMP) Certification
Project Management Institute, Newtown Square, PA
Project Management Training
PMP Exam Prep for the PMI Certification Exam, RMC Project
Project Management Institute; Sacramento Valley Chapter (PMI-SVC)
Project Management Institute; Silicon Valley Chapter (PMISV)
Project Management Institute; San Francisco Bay Area Chapter (PMI-SFBAC)